Last updated: May 27, 2026
This summer, CPA Assist is transitioning to a new service servicer to provide confidential, free counselling to Alberta, Saskatchewan, Northwest Territories, and Nunavut CPAs, candidates, and their immediate families. As continuity of care and client confidentiality are our top priorities, the transition process will be managed carefully and in line with privacy and consent requirements. Please refer to this page for updates and information about the transition.
- Continuity of care is a professional requirement: Psychologists and social workers must plan for uninterrupted, appropriate care during transitions, including clear handoffs, appropriate referrals when needed, and secure handling of records with informed consent.
- We are working to maintain continuity of support: CPA Assist is working to put a new provider in place and to support a smooth transition of services with as little disruption as possible.
- Your care and privacy remain our top priorities: The transition process will be managed carefully and in line with confidentiality and consent requirements.
- What you need to do right now: Nothing. You can continue to call 1-855-596-4222 to access services throughout the transition.
- Existing clients and appointments: As transition details are finalized, existing clients will receive clear communication about next steps, including available care options and how future appointments will be managed. Existing appointments will continue as scheduled.
- Records and information: Client information is protected. Any transfer of information will follow privacy laws and will be supported by appropriate consent processes where required.
Frequently asked questions FAQs
Our priority is to support continuity of care for clients throughout the transition, with the intention of minimizing disruption during this change while communicating next steps clearly and as needed.
If you already have an appointment booked, it will continue as planned unless you are contacted directly with different instructions. As transition details are finalized, existing clients will receive clear communication about any next steps, including options for ongoing care and how future appointments will be managed.
You can continue to call 1-855-596-4222 to access services during the transition.
CPA Assist will share details as soon as they are available, including what to expect, hours of operation, and any updates to the booking process. The phone number used to access services will remain the same.
If you need immediate assistance during regular business hours, call the same program phone number you use today. If you are in crisis or feel you may be at risk of harm, call 911 or go to your nearest emergency department. You can also contact local crisis supports available in your area by calling 988.
Your privacy is protected. Any handling of personal information is managed in line with applicable privacy requirements. Where information needs to be shared to support continuity of care, it will be done securely and with appropriate consent processes, as required.
Continuity of care is a professional requirement for regulated psychologists and social workers. Information will only be shared securely and with appropriate informed consent, as required and in line with privacy and professional standards. No personal information will be shared with CPA Assist or provincial regulatory bodies.
You control your care choices. You may continue with support through the program once the new provider is in place, or you may choose other options that best suit your individual treatment needs.
CPA Assist will share program updates by email and/or through website and social media notices. Existing clients may also receive direct communication from their counsellor or provider about next steps and care options.